Website Privacy, Data & Marketing Policy

Effective Date: 25 August 2025
Company Name: Sanctuary Memorials Ltd
Website: https://www.sanctuarymemorials.co.nz

1. Collection of Personal Information

We collect personal information in order to provide our services respectfully and accurately.

This may include:

• Contact details (name, phone number, email).
• Billing and delivery addresses.
• Memorial details such as inscriptions, photos, or designs.
• Cemetery or council information where required.
• Website interaction data (cookies, analytics, and advertising engagement).

We collect this information when you:

• Submit an enquiry or request a quote.
• Place an order.
• Communicate with us by phone, email, or online.
• Interact with our website, advertisements, or social media pages.

2. Use of Personal Information

Your information is used to:

• Process and deliver products and services.
• Communicate about your enquiry or order.
• Comply with council and cemetery requirements.
• Improve our services and website experience.
• Run advertising campaigns (Google, Facebook, Instagram, and other platforms).

We will never sell or rent your information to third parties.

3. Disclosure of Information

We may disclose your data to:

• Local councils or cemetery authorities (for permits and approvals).
• Trusted service providers, e.g. couriers, engravers, IT, and advertising platforms.
• Analytics and remarketing partners (Google, Meta/Facebook, etc.) to show relevant ads.
• Legal authorities, if required by law.

All disclosures comply with the Privacy Act 2020.

4. Use of Photos, Memorials & Testimonials

We recognise that memorial photos are deeply personal.

• Consent Required: We will only use photos of headstones, memorials, or testimonials in marketing materials with your explicit written consent.
• Right to Withdraw: Consent can be withdrawn at any time by contacting us. Upon withdrawal, we will remove the content from our active marketing channels.
• Respectful Use: Personal identifiers (e.g., full names, contact details) will never be shared without your permission.

5. Marketing, Remarketing & Cookies

Our website and ads may use cookies, pixels, and remarketing tools.

• Purpose: These help us improve user experience and show relevant ads across Google, Facebook, and other platforms.
• Opt-Out: You can disable cookies in your browser settings or manage ad preferences in your Google and Facebook accounts.
• Transparency: We do not use sensitive memorial or personal details for remarketing. Only general web usage data is used.

6. Data Security

We use industry-standard safeguards to protect personal data from misuse, loss, or unauthorised access. No online system can be guaranteed 100% secure.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information.
• Request corrections.
• Withdraw consent for the use of photos/testimonials.
• Request deletion of your data, where legally possible.

To exercise these rights, email us at info@sanctuarymemorials.co.nz.

Legal Disclaimer

1. General Information – Website and advertising content is provided in good faith but may not always be complete or up to date.
2. Product Representation – Images and descriptions are illustrative; final products may vary due to customisation and council requirements.
3. Council & Cemetery Compliance – All installations must comply with council/cemetery rules (e.g., NZS 4242:2018). Final approval rests with the relevant authority.
4. Intellectual Property – All designs, text, and photos on this site are owned by Sanctuary Memorials Ltd or our licensors. Use without permission is prohibited.
5. Limitation of Liability – Sanctuary Memorials Ltd is not liable for damages arising from the use of our website, advertisements, or changes in cemetery regulations.
6. Governing Law – This policy is governed by the laws of New Zealand. Any disputes will be heard in Auckland courts.