Customer Testimonials | Sanctuary Memorials

Testimonials

What our customers say about us

Affordable and easy process.
Raselama Valele
Thank you Sanctuary Memorials for your service. Throughout the whole process from start to finish you were guiding my sister and I. Tilo from Otahuhu branch was an absolute gem to work with and took our vision of our Mums headstone and made it so much better than we envisioned. Thank you Tilo for taking the time to make us feel at ease, when unveilings can be an emotional time. We were so blessed to have had this experience, thank you from our family. Arai/Piho family.
Ms 274
Sanctuary Memorials provided exceptional service in organizing the headstone for my dad. From the very beginning, their team was incredibly supportive and attentive. They worked closely with us to design a headstone that truly brought our vision to life. Their empathy and understanding throughout the process were remarkable, making a difficult task much easier to navigate. I can't recommend them enough. They truly understand the emotional weight of these decisions and handle everything with the utmost care and respect. Thank you, Sanctuary Memorials, for creating a beautiful tribute for our family.
Ioane Leota
Great service one again as a second time customer for a custom made headstone for our brother. Everything to perfection of how we wanted it to be, highly recommended to all, and thank you once again for your services 😊.
KALI274
The team is really kind and respectful very good service thanks for your quality work I recommend u to all my friends and family ngamihi nui big ups
Preston Rameka
Thank you Sanctuary Memorials Headstones East Tamaki! I cannot thank you and the team behind it all for bringing my cherished/loved memories to life through the headstone that I designed from top to bottom. When it seemed impossible you, Jordan, were able to find a way to make sure I got what I wanted on the headstone. Myself and our children thank you personally and will forever be grateful that you were the one in the store when we first visited. The process and design was all in my head and you have been able to bring it to life and made it even better than I expected. Our families are forever grateful to you all and again, I cannot thank you all enough! I pray that you all are blessed tenfold. God Bless
Tolifili Tongotongo-Po'ese
Lucky we met Sammi in the Otahuhu showroom. Not only the price is competitive but also the super-efficient service, from the time we made the order to the installation in the cemetery only take less than 48 hours, I don't think any other can do better than them!
Ben Chen
My order wasn't the norm by any stretch however Cindy at Sanctuary looked after us. When things went side ways she was there to pick up the pieces for us in our time of need. We were given A+ customer service, shown compassion, patience, respect and communication was great. I highly recommend Sanctuary and have already referred people on to them. I dont wish to need their services in the future for a loved one however if I do I wont be hesitating to go back. Thanks Cindy and her team for moving mountains to get our item done!
Anna Wetere
Big thank you to Sammi and her awesome team for bringing my vision to life. I walked into a few headstone shops and wasnt getting the vibe felt like they were like sweet another sale.. but im so happy i walked into Sanctuary Memorials in Otahuhu and was greeted by Sammi she made me feel comfortable she talked with me 1st to get a feel of why and who i was there for b4 she showed me around the shop and i knew straight away this was the place I wanted to go through just from that 1st initial greet and then walked out satisfied and some weight lifted.. Custom made stone very very beautiful. Sammi and team are so easy to work with very patient friendly caring professional and knows how to guide you to bring your vision to life. You will not be disappointed.. Again thank you Sammi and team for everything ❤️
sueanne hicks
A big thank you to Sammi and her team at Sanctuary Memorials. Recently our beloved Dad/Papa received the most fitting triibute through his beautiful memorial headstone - an absolute masterpiece! When my family and I first approached Sammi with our idea for our Dad's headstone, she never said it was impossible. Sammi you listened to our story, and you exceeded all our requests and expectations. The journey throughout this has been a huge blessing and our Dad's headstone will continue to provide our aiga/family, the most beautiful memory of our beloved Dad forever. Faáfetai, faáfetai lava. God bless Tinei Tagaloa-Leniu & Leniu Tofaeono family
Tinei Tagaloa-Leniu
Im from Wellington , Cindy and her team were amazing to find a very beautiful headstone for my mother . They went the extra mile to make sure everything was perfect . I would highly recommend thier servisces 🙏❤💐
Mayer Hermes
Hi Sammi and team On behalf of the Sipeni family we wish to offer our utmost grateful thanks to Sanctuary Memorials for producing a beautiful memorial headstone that we unveiled last weekend. From first contact to installation of the headstone, we experienced so much warmth from you Sammie and Tilo. we felt at home, we felt listened to and we knew that your company was the right fit for us as you even tailored our request to meet our budget to which we are truly grateful. You made the process very easy by showering us with empathy and compassion. We cannot thank you enough we are so happy with the end result that it exceeded our expectations. The quote “people may often forget what you say, but they will never forget how you made them feel” is so true for Sanctuary Memorials - that is your point of difference! You are now our first point of contact for future headstone requirements. To Sammie and team keep up the great work - the world needs more people like you. Thank you for giving our family a beautiful experience after the loss of our dear mother. We have so much respect for you all. May God bless you and your company! Kia Monuina xx (Niuean for “be blessed) Rachel Sipeni
cpennynz
I personally want to thank Samantha and her team for not only being so awesome and kind to us during a time of raw emotion but for also going above and beyond for our family not once but twice. The first headstone we had we had some changes that needed to be made last minute. They got it done. Both headstones are beautiful, everything I asked for and so much more. Thank you so much for everything Samantha and team. God bless you all from the Heta whānau.
Cassandra Vaioleti
On behalf of our family we would like to express to you and all your workers who put in their amazing time and talents to make our son’s headstone so amazing and so beautiful. No words could express our joy of the awesome job you all have done for us. Thank you for all of your support, patience, compassion and for bringing to life our vision.
Joe & Judee Paane and Family
We just want to thank the team at Sanctuary Memorials for providing us with a truly unique and beautiful headstone.

We also want to thank you all for your understanding with what we wanted and your patience to accommodate our many changes.

Our grandmother’s headstone is truly magnificent, and her photo is beautiful.

At the unveiling there were a lot of tears of joy and awe when the stone was revealed.

Many family members commented on how beautiful the stone was and how the paua colour effect was one of a kind.

To top it off we were able to purchase badges which were also outstanding quality for such a small price and a great alternative to t-shirts.

So thank you from the bottom of our hearts.
Kameta, Keepa and Rangirangi Whanau
I heard about Sanctuary Memorials thru word of mouth, & went there with no expectations, however, on our very first meeting with Leonard, I was instantly put at ease.

We liked the look of the headstones there, & also the fact that they could custom make headstones to suit individuals – so chose to use their services.

Communication lines were kept open, I was updated & consulted all the way thru.

Weekend meeting requests at short notice were always adhered too, & nothing was every too much for them – they accommodated changes, & even a very last minute addition (the week of the unveiling) was completed, without hesitation, the timeline of everything, from ordering the stone, to sending thru the final proof – was well communicated, and met deadlines.

Leonard, Sammi & all the team were fabulous, and I was more than happy with the end result.

Their impeccable Customer Service, their ability to listen to all our ideas, they exceeded our expectations, & they turned our vision into an incredible tribute for our late brother.

Will definitely recommend Sanctuary Memorials, and when the time comes, will most definitely use them again.
John Afakasi
From the bottom of our hearts we would like to thank you Sammi and your team for putting together something so special for our late Grandfather and Mother. Words cannot describe how grateful we are as a family for the master piece you have constructed to be able to have a Father and Daughter both on one stone. We are so overwhelmed with love for the great service you have provided. So easy to talk to, gave us everything we were wanting within our budget, very informative, was able to make changes even up to the last 4 days before the unveiling. May Gods’ blessings always be upon your business now and forever more.

Oue tulou, Kia monuina.
Haioti Family
On behalf of my mother, sisters and I. We would like to send our thank you and gratitude in regards to our father’s headstone. During this time it has been very emotional and somewhat difficult however we’re overcome with joy and satisfaction with Dad’s headstone now that it is complete.

Thank you for your patience and time to hear our concerns Samantha. We know that you did everything to help our request and we are very grateful for keeping me in the loop regarding the reconstruction of the church – so thank you.

Please extend our gratitude to your team as well. We know that it wasn’t the easiest church to make and we are so thrilled with how it looks now. With our hearts content and filled with joy knowing that dad’s stone is fully complete we cannot thank you all enough.

Wishing you all a Happy Christmas spending quality time with family and a prosperous New Year.

Much Alofa
Pulou Family
We would like to say a huge thank you in all the hard work, love, and dedication that was put into our fathers headstone.

Its beautiful and we could not have done this without the labour of love put in by your great team!

From the moment we met, we knew we had come to the right place, guided to the right people and blessed to have met you all along our journey. The process was easy and smooth sailing, and we cant thank you enough for the outstanding service.

We miss popping in every so often lol.

We hope this year has started off with a great bang.

Love always
Elsa, Mrs Samuelu and children
Just wanted to say many thanks for the outstanding service and craftsmanship. I went to visit the new headstone today and it is everything we wanted and more. Please pass on our thanks and appreciation to the guys and everyone in the Harris Road office. We will be recommending Sanctuary Memorials (and already have done so) to anyone who is looking for amazing craftsmanship and client service.
Alecia Steel
Deirdre Ahu Words cannot express our utmost gratitude, the final result of my Dads headstone is absolutely outstanding. I have opened your email at work with tears streaming down my face, with everything I have Bless you all and a huge thank you once again. Please respond where I am able to highlight my impressions of dealing with Sanctuary Memorials please.

Bless you Sammi, you have been such an inspiration to deal with, you have maintained professionalism beyond words, outstanding service.
Highly recommend anyone and everyone especially to my people of the Cook Islands…go visit Sammi or Leonard at Sanctuary Memorials for your loved ones headstone. They will definitely look after you…Ae, no reira e te iti tangata, me te kimi ra koe I tetai ngai ei maani I tetai toka akamaara’anga, aere atoroia a Sammi raua ko Leonard ine. Excellent service right from the get go
Ash Bishop
I would like to sincerely thank Samantha and her team for their exceptional professionalism and amazing service to my family. We wanted something special for my mother’s grave and Samantha delivered a headstone that I know my mother would be so very proud of. Creating something special for my family involved a significant amount of effort and Samantha’s dedication and willingness to go way beyond what she needed to do absolutely blew me away. For example, I had difficulties with the local council. Samantha took charge, wrote an outstanding submission to the Council and continued to advocate for us. As the result of her efforts the Council approved our beautifully crafted headstone. I cannot thank Samantha enough. She was so caring and made the whole process easy and I am truly grateful. I would absolutely recommend Sanctuary Memorials to potential customers. Thank you Sammi!
christopher richards
”Sorry for taking too long to thanking you all the team at Sanctuary especially Cindy!. We are absolutely stoked with the work you did for our parents and sister. The design looks amazing. We are grateful to have worked with you all, to honour our love ones in an everlasting monumental way.Thank you “
Tarerea Mataiti
”Sorry for taking too long to thanking you all the team at Sanctuary especially Cindy!. We are absolutely stoked with the work you did for our parents and sister. The design looks amazing. We are grateful to have worked with you all, to honour our love ones in an everlasting monumental way.Thank you “
Tarerea Kimitaunga
Jerome and Cindy were amazing and super helpful at one of the hardest times. They were able to cater to our needs and communication was on point through every stage. I've recommended them to other family members for upcoming unveilings as the process and service was top class!
Ueuenuku Robson
We were really happy with the level of service provided by Cindy, she was patient calm and collected. The process was very easy with clear guidances and great suggestions for a very hard situation. Very good value for money and the finished product was spectacular. Thank you.
Saagar D'Hari
Thank you very much Samantha for organising our mothers headstone - it was a difficult year 2020 and we had communications off and on over some months - and the job was tricky matching with a very old existing stone. However, it appeared in place beautifully done and complete - thank you - sue.
Sue Newby
Very understanding, communicative & helpful. Very happy with the outcome of our parents headstone. Thank you!
Elizabeth Turner
Working with the team at Sanctuary Memorials was very pleasant. The staff were friendly, well organised and willing to go the extra mile for us. As a family, we highly recommend this company to you. They were brilliant. Many thanks Sammi and team.
Frances Brown

Headstone Enquiries

Please email us using the form below or at info@sanctuarymemorials.co.nz. If you prefer to phone please call our friendly team today on 09 271 6611.

    Sanctuary Memorials will ensure that you loved one receives a Headstone Memorial that will create a lasting memory for their family.

    East Tamaki Showroom:

    22 Harris Road
    East Tamaki
    Auckland
    New Zealand

    Otahuhu Showroom:

    44 Atkinson Avenue,
    Otahuhu
    Auckland, New Zealand